Shipping & Returns
You may return items within 14 days of receipt of delivery for a full refund. Return postage is the responsibility of the buyer and will not be refunded except in the case of a faulty or incorrect item (e.g. wrong product number or duplicate order). Please email us prior to shipping any product back and provide us a return shipping quote. Return postage can be more expensive than the original postage. Return postage must be by the most economical means available. Returned items (excluding items found to be faulty through use) must be in a resaleable condition with original packaging and must be reasonably protected from damage in the return post.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Refunds will be through the same payment method originally provided if possible. If paid via credit card or paypal, refunds will be much faster.
If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button.
Please choose from the options to clarify why you are returning the products. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations (aerosol paint cans for example).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Weights less than 10 grams are rounded up to the 0.01 kg and weights will rise in factors of 10 grams. Example: 35 grams will be rounded up to 0.04 KG.
Lost items or damaged goods: If a problem arrises due to careless shipping, for instance the package has been tampered with and items are missing, then please send us a photo of the packaging showing us the damage so we can use that for evidence when seeking redress with the shipper.
You are entitled to return the product for a refund within a maximum of 14 calendar days after receipt of your order. You will be refunded the price of the product, VAT and shipping cost, provided that the items are returned intact and in a resalable condition. Return shipping costs will not be refunded. Note that returns costs are quite often substantially more than our delivery cost.